Return Policy

Return Policy

At Living Cave, we want you to love your purchase. If you’re not completely satisfied, we offer a simple and flexible return policy.

Eligibility for Returns

Items must be returned within 14 days of delivery.
Products should be in new, unused condition and in their original packaging.
Certain items, such as personalized products or sale items, may be non-returnable. Please check the item description for details.

Return Process

Contact Us – Email: media-amazzon@hotmail.com with your order number and reason for the return.
Pack and Ship – Safely package the item(s) in the original packaging. Ship it back to us using the provided return address.
Refund Processed – Once we receive and inspect your return, we’ll issue a refund to your original payment method. Refunds typically appear within 5-7 business days.
Exchanges

Need a different item? We’re happy to help with exchanges within 14 days of delivery. Contact us to arrange an exchange and reserve your new item.

Return Shipping Costs

Return shipping is the customer’s responsibility unless the item was incorrect or damaged. For defective or incorrect items, please reach out to us for a prepaid return label.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of receipt with photos. We will arrange a replacement or refund promptly.

Contact Us
For any questions about returns, please contact us at media-amazzon@hotmail.com . We’re here to help make the return process as smooth as possible.